Customer Service

Our Policies

PanaceaX.com business days are Monday through Friday, except major holidays.

We are a small, custom fabricating business. We make every effort to maintain accurate product inventory on our website, however we do experience periods of time where we will show inventory when we are indeed out. We will contact you ASAP if this is the case. We wish not to inconvenience anyone, but when precision crafting by hand, it is simply the nature of business. Thank you for your understanding.

We ship United Parcel Service (UPS). They pick up Monday through Friday. We will ship your order within three (3) business days and we strive to ship same day when possible.

UPS uses an auto dimensional weight calculation for Ground Services. We do not markup the shipping. What you see on the checkout page are pure UPS rates.

International Shipping

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country’s laws. These charges are normally due at the time of delivery; they are separate from the actual shipping charges processed by PanaceaX.com. The customer is responsible for all duties/taxes/customs charges. If you refuse the shipment or refuse payment of any customs charges, we reserve the right to either bill your credit card or deduct the return shipping charges from any credit you may receive. In addition, you are responsible for return shipping charges any item(s) not allowed to be imported to your country.
Tools + Parts

We offer a 30 day warranty for products with manufacturer defects. Freight must be paid by the customer. Items returned for exchange or refund must be returned within 30 days from receipt date (the date your parts arrived) in original and unused condition (unless defective). Returns after 30 days result in a store credit for the original purchase price.

All items must be unused and in factory packaging, complete with tags, like new, re-sellable, and so on. Keep your good karma and please do not use it for the weekend and send it back. Cool? Apparel

PanaceaX.com accepts returns on apparel for store credit only. We must receive the merchandise within 21 days from the date the item is shipped to you. Items must be unused, unworn, unwashed and undamaged. In order to facilitate the credit process, please return items in their original packaging. When we receive the item back and have verified it’s condition, you will be issued a coupon code for your store credit. Returns after 21 days are at the discretion of PanaceaX.com.

Decals

We do not accept returns of decals at this time.

United Parcel Service is generally the least expensive shipping method. DO NOT send items back to PanaceaX.com C.O.D. We will not accept any C.O.D. shipments.

International Customers

The following statement must be written on your invoice enclosed in the return package and on the Custom’s Declaration on the outside of the package: U.S. GOODS BEING RETURNED FOR REPAIR OR EXCHANGE.

Damaged Package

In the event that an item arrives damaged please contact PanaceaX.com immediately. Keep all packaging materials and the original shipping carton. PanaceaX.com will advise you of the procedure to be followed. Please DO NOT return item until receiving instructions.
This notice applies to all information collected or submitted on the PanaceaX.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages includes:

Name
Address
Email address
Phone number

We use the information you provide when placing an order only to process payment via PayPal, ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not compiled or used for any other purpose and are not shared with outside parties. Ever.

You can register with our website if you would like to have easy access to your order history and tracking options. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We keep zero financial data on our servers and all financial transactions are processed through PayPal on PayPal's SSL servers.
You can be confident in knowing that PanaceaX.com processes payments through PayPal's proven secure payment system. Via PayPal, PanaceaX accepts Visa, Master Card, Discover, American Express. Your credit card information is only used to process your order through PayPal. *We do not store any credit card information on our servers or in our office.*
Customers that opt in to registering have the ability to view order status online in addition to our automated email updates.

Customers that opt in to registering also have the ability to update their contact and shipping information, and add alternate shipping addresses. Registering saves time and is easier to order on a mobile device.